Returns Policy

If you are not completely satisfied with your purchase, Lily and Ann Online Boutique offers FREE returns to our customers. All returns will be accepted as long as the request is made to return the item within 7 days of receiving the merchandise. The following conditions apply:

  • Any items marked as "Final Sale" are not eligible for returns. All Sales are final for these items as there will be no restocks.
  • Shipping and delivery fees are non-refundable.

You may email us regarding the return at: Once we receive your request, we will review the request to ensure the return is within the 7 day time-frame. Once approved, we will email you the return shipping label to attach to your package. Once you receive the shipping label, you will have the ability to print the label and attach it to any box/package and return the items. You will have 7 days to send the item back for full refund once you receive the free return label. Once the return items have been received, we will process the return and issue the refund.

*Please note: Candles and wax melts are not eligible for returns. All sales are final for candles and wax melts. If an item is received damaged, please email us for a replacement. Free return labels are available for items being shipped within the 48 continental states only*