Help Center

Orders may take up to 5-7 business days to process before they are shipped (U.S. orders only. International orders may take 10-15 business days to be processed). Note: additional time may be needed to process international orders.

Lily and Ann Online Boutique uses USPS, UPS and DHL Express as delivery carriers for our products. 

Items purchased from our Teespring store and other custom print items will be fulfilled directly with Teespring and Printful. Processing time may vary due to printing the t-shirts/hoodies. Teespring and Printful reserves the right to charge shipping fees and any items purchased from our Teespring store or Printful will be charged shipping costs based on Teespring and Printful policies. 

If you are not completely satisfied with your purchase, Lily and Ann Online Boutique offers FREE returns to our customers. All returns will be accepted as long as the request is made to return the item within 7 days of receiving the merchandise. The following conditions apply:

• Returned items must be in original, saleable condition with original tags.
• Items are not returnable if worn, altered, or tags removed.
• Shipping and delivery fees are non-refundable.

You may email us regarding the return at: info@lilyandannonlineboutique.com. Once we receive your request, we will review the request to ensure the return is within the 7 day time-frame. Once approved, we will email you the return shipping label to attach to your package. Once you receive the shipping label, you will have the ability to print the label and attach it to any box/package and return the items. You will have 7 days to send the item back for full refund once you receive the free return label. Once the return items have been received, we will process the return and issue the refund.

*Please note: Free return labels are available for items being shipped within the 48 continental states only*

Lily and Ann Online Boutique hosts its website on Shopify. Shopify is level 1 PCI DSS Compliant. All Shopify stores are automatically PCI compliant by default. Shopify's compliance covers all six standard categories:

• Maintain a secure network
• Protect cardholder data
• Implement strong access control measures
• Maintain a vulnerability management program
  
  
• Regularly monitor and test networks
  
  
• Maintain an information security policy
  
  

There are 4 levels of PCI compliance:
Level 1: Over 6 million card transactions per year. External audit required for compliance. (Lily and Ann Online Boutique is Level 1)
Level 2: 1 to 6 million transactions per year. Only a self-assessment is required for compliance.
Level 3: 20,000 to 1 million transactions per year. Only a self-assessment is required for compliance.
Level 4: fewer than 20,000 transactions per year. Only a self-assessment is required for compliance.

More information can be found on the official PCI org website www.pcisecuritystandards.org.

We do not offer layaway at this time however Lily and Ann Online Boutique is proud to offer its customer's Sezzle. Sezzle allows you to purchase now and spread your payments over 6 weeks interest free. When your order is placed, Sezzle pays the merchant in-full for the order immediately - so the merchant has their funds and is able to process your order just like if you had paid them in full with a credit card! This isn't layaway, so the merchant fulfills your order within their normal shipping and processing times.