Help Center

Helpful FAQ's

General FAQ's

How long does it take to process orders?

What carriers does Lily and Ann Online Boutique use to ship its merchandise?

Do you accept refunds?

Is your site secure?

Does Lily and Ann Online Boutique offer layaway?

Is there more information about Sezzle?

What payment methods do you accept?

What do I do if I'm having trouble with a promotional code during checkout?

How do I checkout online?

What should I expect when my order is placed?

Do you accept over the phone orders?

How do I care for my candles?

How do I get the most scent from my candle?