Orders may take up to 5-7 business days to process before they are shipped (U.S. orders only. International orders may take 10-15 business days to be processed). Note: additional time may be needed to process international orders.
Lily and Ann Online Boutique uses USPS, UPS and DHL Express as delivery carriers for our products.
Items purchased from our Teespring store and other custom print items will be fulfilled directly with Teespring and Printful. Processing time may vary due to printing the t-shirts/hoodies. Teespring and Printful reserves the right to charge shipping fees and any items purchased from our Teespring store or Printful will be charged shipping costs based on Teespring and Printful policies.
If you are not completely satisfied with your purchase, Lily and Ann Online Boutique offers FREE returns to our customers. All returns will be accepted as long as the request is made to return the item within 7 days of receiving the merchandise. The following conditions apply:
Returned items must be in original, saleable condition with original tags.
Items are not returnable if worn, altered, or tags removed.
Shipping and delivery fees are non-refundable.
You may email us regarding the return at: firstname.lastname@example.org. Once we receive your request, we will review the request to ensure the return is within the 7 day time-frame. Once approved, we will email you the return shipping label to attach to your package. Once you receive the shipping label, you will have the ability to print the label and attach it to any box/package and return the items. You will have 7 days to send the item back for full refund once you receive the free return label. Once the return items have been received, we will process the return and issue the refund.
*Please note: Free return labels are available for items being shipped within the 48 continental states only*
Lily and Ann Online Boutique hosts its website on Shopify.
Shopify is level 1 PCI DSS Compliant. All Shopify stores are automatically
PCI compliant by default. Shopify's compliance covers all six standard
Maintain a secure network
Protect cardholder data
Implement strong access control
Maintain a vulnerability
Regularly monitor and test
Maintain an information
There are 4 levels of PCI compliance:
Level 1: Over 6 million card transactions per year. External audit required for
compliance. (Lily and Ann Online Boutique is Level 1)
Level 2: 1 to 6 million transactions per year. Only a self-assessment is
required for compliance.
Level 3: 20,000 to 1 million transactions per year. Only a self-assessment is
required for compliance.
Level 4: fewer than 20,000 transactions per year. Only a self-assessment is
required for compliance.
We do not offer layaway at this time however Lily and Ann Online Boutique is proud to offer its customer's Sezzle. Sezzle allows you to purchase now and spread your payments over 6 weeks interest free. When your order is placed, Sezzle pays the merchant in-full for the order immediately - so the merchant has their funds and is able to process your order just like if you had paid them in full with a credit card! This isn't layaway, so the merchant fulfills your order within their normal shipping and processing times.
you have all the items you want in your Bag, the next step is to proceed to
Checkout. Follow the steps below:
In your Shopping Bag,
verify your ordered merchandise
top section of the screen will display the merchandise you're ordering. Verify
Sign in to your profile
If you have
a profile, your information will be auto filled
don't have a profile, you can continue as a guest
Enter your promo code
the Offers section of your Bag, enter a promo code and select the Apply button.
promo code can be used per order
Go to Checkout
the Proceed To
necessary, enter or add shipping information for your order. Enter your
shipping information clearly, making sure you omit periods and hyphens. If
the billing/ship-to address contains any special character, such as # or
-, it will be necessary to omit these from the address
Shipping Options section, choose your shipping preference
Input gift card
the Apply Gift Cards section, enter any applicable gift cards. Select the Apply Gift Card button once you're
the Payment section, choose either the Credit card, Sezzle or PayPal button.
If you have
more than one credit card in your Wallet, you can choose the default card
or switch to another card
choose the PayPal button, input your info as directed
info (phone number and email address) is required so that we can notify you of
your order status.
Review your order
is your last chance to confirm your selections.
order and make any necessary changes
the Place Order button to confirm your order
receive an order confirmation email that will include an estimated
shipment date(s) based on the delivery method selected when the order was
order is shipped, you will receive a shipping confirmation email. Select
the Track Shipment link provided in the email to
receive the most up-to-date shipping information
note: when your items are shipped, we will use the most appropriate delivery
method, depending on the weight and shipping destination of your package. Note:
Lily and Ann Online Boutique is not responsible for any shipping delays. If
your package is lost or damaged by any carrier, please contact us at
For best use please follow the below instructions:
1. Trim your wick to 1/4 of an inch before each use. This promotes a safe and even burn. It will also limit the likelihood of your wick mushrooming.
2. When burning your candle for the first time, allow it to burn until the wax melts across the entire surface of the jar. This may take 2-4 hours and will increase the life burn of your candle.
3. For your safety and to preserve the life of the candle, do not burn your candle more than 4 hours at a time.
4. Keep your candle free of old wick trimmings, soot, matches and debris at all times. If soot begins to occur during your burn, extinguish your candle and allow it to cool before wiping it out.
5. To maximize scent throw, burn in your desired space for 30 minutes with the door closed. Opening doors and windows will then spread the scent.
6. Lily and Ann Online Boutique candles are made from natural soy wax. As a result, you may see a creamy, frosty or uneven texture after your burns. This is a natural affect of our dye free, toxin free wax.
7. For your safety, please burn your candle within sight and do not fall asleep with any candles burning.
To ensure that you get the most scent from your candle, ensure that the candle size and type is appropriate for the room. Small candles (2-6 oz) are capable of scenting a small room, such as a bathroom or entryway. Medium candles (7-10 oz) with one wick are appropriate for a medium sized room such as a bedroom. Larger candles with two or three wicks produce larger wax pools which creates the most scent throw. These candles are perfect for spaces such as a living room or basement.